Minecraft:Minecraft Support Virtual Agent - Revision history

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	{{navbox official resources\|mojang}}{{Navbox social media}}		{{navbox official resources\|mojang}}{{Navbox social media}}
	[[Category:Websites]]		[[Category:Websites]]

			[[Minecraft:ru:Minecraft Support Virtual Agent]]

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	Questions can be asked in different languages, however they will only be answered in English, asking Merl to speak another language will only result in a boilerplate statement about what topics it can help with.		Questions can be asked in different languages, however they will only be answered in English, asking Merl to speak another language will only result in a boilerplate statement about what topics it can help with.
	== ~~Techical~~ Info ==		== Technical Info ==
	Merl uses Xbox Support Virtual Agent or xsva as a base which is the host for backend communication for Microsoft’s AI-driven support chat bots. When receiving a prompt Merl goes through 4 steps to ensure she doesnt break her guidelines.		Merl uses Xbox Support Virtual Agent or xsva as a base which is the host for backend communication for Microsoft’s AI-driven support chat bots. When receiving a prompt Merl goes through 4 steps to ensure she doesnt break her guidelines.
	If any of the gatekeepers detect the user's prompt being not in line with her rulebook she doesnt answer the question.		If any of the gatekeepers detect the user's prompt being not in line with her rulebook she doesnt answer the question.

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	If any of the gatekeepers detect the user's prompt being not in line with her rulebook she doesnt answer the question.		If any of the gatekeepers detect the user's prompt being not in line with her rulebook she doesnt answer the question.
	Her steps include firstly checking the intent of the user's prompt.		Her steps include firstly checking the intent of the user's prompt.
	Then giving it to a gatekeeper which checks if its in ~~like~~ with her rulebook.		Then giving it to a gatekeeper which checks if its in line with her rulebook.

	<pre>{		<pre>{

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2026-10-09T11:16:38Z

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	[[File:Merl chat window.png\|thumb\|The Support Virtual Agent chat window]]		[[File:Merl chat window.png\|thumb\|The Support Virtual Agent chat window]]

	'''Merl - Minecraft Support Virtual Agent''' is an {{w\|Artificial intelligence\|AI}}-based {{w\|chatbot}} that appears on [[Minecraft:~~Minecraft.net~~]]~~'s support page.<ref>https://help.minecraft~~.~~net</ref>~~ The chatbot can be used to quickly get answers to ''Minecraft''-related questions without any human assistance. It was introduced on August 29, 2025, and is based on {{MCE\|Merl}}, the official mascot character of {{MCE}}.		'''Merl - Minecraft Support Virtual Agent''' is an {{w\|Artificial intelligence\|AI}}-based {{w\|chatbot}} that appears on the [[Minecraft:Help Center]]. The chatbot can be used to quickly get answers to ''Minecraft''-related questions without any human assistance. It was introduced on August 29, 2025, and is based on {{MCE\|Merl}}, the official mascot character of {{MCE}}.

	The Merl chatbot has received criticism from the ''Minecraft'' community. It has been reported to output false information, or not answer users' questions and instead respond to them with an "I don't know" message.<ref name="thegamer">{{Citation\|url=https://www.thegamer.com/minecraft-ai-chatbot-unsurprisingly-useless-fans-mocking-it/\|title=Minecraft's AI Chatbot Is Being Mocked By Fans\|archive-url=https://web.archive.org/web/20251011092636/https://www.thegamer.com/minecraft-ai-chatbot-unsurprisingly-useless-fans-mocking-it/\|archive-time=20251011092636\|author=Joshua Robertson\|website=The Gamer\|date=September 10, 2025}}</ref> It has also been criticized for its poor performance, often taking a long time to answer users' questions.<ref name="thegamer" />		The Merl chatbot has received criticism from the ''Minecraft'' community. It has been reported to output false information, or not answer users' questions and instead respond to them with an "I don't know" message.<ref name="thegamer">{{Citation\|url=https://www.thegamer.com/minecraft-ai-chatbot-unsurprisingly-useless-fans-mocking-it/\|title=Minecraft's AI Chatbot Is Being Mocked By Fans\|archive-url=https://web.archive.org/web/20251011092636/https://www.thegamer.com/minecraft-ai-chatbot-unsurprisingly-useless-fans-mocking-it/\|archive-time=20251011092636\|author=Joshua Robertson\|website=The Gamer\|date=September 10, 2025}}</ref> It has also been criticized for its poor performance, often taking a long time to answer users' questions.<ref name="thegamer" />

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	{{for\|the ''Minecraft Earth'' mascot character\|MCE:Merl}}		{{for\|the ''Minecraft Earth'' mascot character\|MCE:Merl}}
	{{Update\|1=The chatbot has now been updated, making it clear that it is only for technical support questions (like Realms or troubleshooting), not for general Minecraft questions. New example responses can be seen [https://www.reddit.com/search/?q=merl+minecraft&type=posts&sort=new here].}}		{{Update\|1=The chatbot has now been updated, making it clear that it is only for technical support questions (like Realms or troubleshooting), not for general Minecraft questions. New example responses can be seen [https://www.reddit.com/search/?q=merl+minecraft&type=posts&sort=new here].}}
			{{Cleanup\|Poor grammar and spelling}}
	[[File:Merl chat window.png\|thumb\|The Support Virtual Agent chat window]]		[[File:Merl chat window.png\|thumb\|The Support Virtual Agent chat window]]

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	Starting a chat with Merl can be done either via voice input or by typing a question and sending it. After processing the request for a while a response will be given, if successful, an answer will be given, if not, Merl has some generic responses indicating it failed due to a number of factors. The character's speech audio and animation can be interrupted, and the text scroll can instantly finish by clicking the "Stop responding" button while Merl is speaking.		Starting a chat with Merl can be done either via voice input or by typing a question and sending it. After processing the request for a while a response will be given, if successful, an answer will be given, if not, Merl has some generic responses indicating it failed due to a number of factors. The character's speech audio and animation can be interrupted, and the text scroll can instantly finish by clicking the "Stop responding" button while Merl is speaking.

	By not having the input field selected, an icon labeled "New topic" shows up to the left of it. Clicking it will open a pop-up saying "Reset conversation?" and "You'll lose your current chat." with two options, clicking "Reset Now" erases ~~your~~ conversation and starts it anew, clicking "Continue current chat" closes the pop-up.		By not having the input field selected, an icon labeled "New topic" shows up to the left of it. Clicking it will open a pop-up saying "Reset conversation?" and "You'll lose your current chat." with two options, clicking "Reset Now" erases the user's conversation and starts it anew, clicking "Continue current chat" closes the pop-up.

	Besides the introduction text, every text box after has a disclaimer stating "Responses are generated by AI and may include inaccurate information."		Besides the introduction text, every text box after has a disclaimer stating "Responses are generated by AI and may include inaccurate information."

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	Then giving it to a gatekeeper which checks if its in like with her rulebook.		Then giving it to a gatekeeper which checks if its in like with her rulebook.

	<~~code~~>{		<pre>{
	"conversationId": "ca287fa7-776a-4374-821b-677481a861b4",		"conversationId": "ca287fa7-776a-4374-821b-677481a861b4",
	"eTag": "\"91004f82-0000-0800-0000-6aaa62040000\"",		"eTag": "\"91004f82-0000-0800-0000-6aaa62040000\"",
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	"reflectionReportData": {}		"reflectionReportData": {}
	}		}
	}</~~code~~>		}</pre>

	== System Quotes ==		== System Quotes ==
	{{Message box		{{Message box

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 Questions can be asked in different languages, however they will only be answered in English, asking Merl to speak another language will only result in a boilerplate statement about what topics it can help with.
 == System Quotes ==
 {{Message box

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2026-09-13T11:22:32Z

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	File:Example of chatting.mp4\|A video that chatting with a virtual agent		File:Example of chatting.mp4\|A video that chatting with a virtual agent
	File:Merl example vandalism.png\|An example of putting nonsense in the virtual agent		File:Merl example vandalism.png\|An example of putting nonsense in the virtual agent
	File:Merl refusing to answer a question.png\|An example of Merl refusing to answer a question.		File:Merl refusing to answer a question.png\|An example of Merl refusing to answer a question
	File:Merlsworkshop peanutButter.png\|[[Minecraft:Peanut Butter]]		File:Merlsworkshop peanutButter.png\|[[Minecraft:Peanut Butter]]
	File:Merlsworkshop freemerl.png\|Free Merl		File:Merlsworkshop freemerl.png\|Free Merl

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2026-09-01T11:09:22Z

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	\|August 14, 2026<ref group="note" name="beta"/>		\|August 14, 2026<ref group="note" name="beta"/>
	\|-		\|-
			\|
			\|Sorry, I'm only able to discuss topics covered on help.minecraft.net. If I do anything else my creators told me they'd delete my code! Here are topics I'm commonly asked about: 'Technical Support', 'Help with Accounts', 'Issues with Realms or Marketplace'
			\|Example of message where Merl can't answer a question, mentioning that if she does anything else her creators told her they'd delete her code.<ref name="vague" group="note" />
			\|August 31 2026<ref name="beta" group="note" />
	\|}		\|}

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	\|Automatic response when servers are overloaded with requests. This was very common around the time of launch due to the amount of people using the AI.		\|Automatic response when servers are overloaded with requests. This was very common around the time of launch due to the amount of people using the AI.
	\|October 28, 2025<ref group="note" name="beta"/>		\|October 28, 2025<ref group="note" name="beta"/>
			\|-
			\|[[File:Merl- Minecraft Support Virtual Agent- I don't know.mp3\|frameless\|center]]
			\|I don't know.
			\|Automatic response if the chatbot doesn't have an answer. This usually happens when telling the chatbot to say the sentence.
			\|October 28, 2025<ref name="beta" group="note" />
	\|}		\|}

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	\|I can only provide support in English right now. Can I help you with a question related to 'Minecraft?.		\|I can only provide support in English right now. Can I help you with a question related to 'Minecraft?.
	\|Automatic response if it detects sentences or words in a language besides English.		\|Automatic response if it detects sentences or words in a language besides English.
	~~\|October 28, 2025<ref group="note" name="beta"/>~~
	\|-
	~~\|[[File:Merl- Minecraft Support Virtual Agent- I don't know.mp3\|frameless\|center]]~~
	~~\|I don't know.~~
	~~\|Automatic response if the chatbot doesn't have an answer.~~
	\|October 28, 2025<ref group="note" name="beta"/>		\|October 28, 2025<ref group="note" name="beta"/>
	\|-		\|-
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	\|I don't know the answer to that. Can I help you with a question related to Minecraft?		\|I don't know the answer to that. Can I help you with a question related to Minecraft?
	\|Automatic response if a question unrelated to ''Minecraft'' is detected.<ref group="note" name="vague">Although not guaranteed, continued testing granted results with this type of query more often than not.</ref>		\|Automatic response if a question unrelated to ''Minecraft'' is detected.<ref group="note" name="vague">Although not guaranteed, continued testing granted results with this type of query more often than not.</ref>
	\|October 28, 2025<ref group="note" name="beta"/>		\|October 28, 2025<ref group="note" name="beta" />
	\|-		\|-
	\|		\|

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	[[File:Merl chat window.png\|thumb\|The Support Virtual Agent chat window]]		[[File:Merl chat window.png\|thumb\|The Support Virtual Agent chat window]]

	'''Merl - Minecraft Support Virtual Agent''' is an {{w\|Artificial intelligence\|AI}}-based {{w\|chatbot}} that appears on [[Minecraft:~~Minecraft.net~~]]~~'s support page.<ref>https://help.minecraft~~.~~net</ref>~~ The chatbot can be used to quickly get answers to ''Minecraft''-related questions without any human assistance. It was introduced on August 29, 2025, and is based on {{MCE\|Merl}}, the official mascot character of {{MCE}}.		'''Merl - Minecraft Support Virtual Agent''' is an {{w\|Artificial intelligence\|AI}}-based {{w\|chatbot}} that appears on the [[Minecraft:Help Center]]. The chatbot can be used to quickly get answers to ''Minecraft''-related questions without any human assistance. It was introduced on August 29, 2025, and is based on {{MCE\|Merl}}, the official mascot character of {{MCE}}.

	The Merl chatbot has received criticism from the ''Minecraft'' community. It has been reported to output false information, or not answer users' questions and instead respond to them with an "I don't know" message.<ref name="thegamer">{{Citation\|url=https://www.thegamer.com/minecraft-ai-chatbot-unsurprisingly-useless-fans-mocking-it/\|title=Minecraft's AI Chatbot Is Being Mocked By Fans\|archive-url=https://web.archive.org/web/20251011092636/https://www.thegamer.com/minecraft-ai-chatbot-unsurprisingly-useless-fans-mocking-it/\|archive-time=20251011092636\|author=Joshua Robertson\|website=The Gamer\|date=September 10, 2025}}</ref> It has also been criticized for its poor performance, often taking a long time to answer users' questions.<ref name="thegamer" />		The Merl chatbot has received criticism from the ''Minecraft'' community. It has been reported to output false information, or not answer users' questions and instead respond to them with an "I don't know" message.<ref name="thegamer">{{Citation\|url=https://www.thegamer.com/minecraft-ai-chatbot-unsurprisingly-useless-fans-mocking-it/\|title=Minecraft's AI Chatbot Is Being Mocked By Fans\|archive-url=https://web.archive.org/web/20251011092636/https://www.thegamer.com/minecraft-ai-chatbot-unsurprisingly-useless-fans-mocking-it/\|archive-time=20251011092636\|author=Joshua Robertson\|website=The Gamer\|date=September 10, 2025}}</ref> It has also been criticized for its poor performance, often taking a long time to answer users' questions.<ref name="thegamer" />

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	File:Example of chatting.mp4\|A video that chatting with a virtual agent		File:Example of chatting.mp4\|A video that chatting with a virtual agent
	File:Merl example vandalism.png\|An example of putting nonsense in the virtual agent		File:Merl example vandalism.png\|An example of putting nonsense in the virtual agent
	File:Merl refusing to answer a question.png\|An example of Merl refusing to answer a question.		File:Merl refusing to answer a question.png\|An example of Merl refusing to answer a question
	File:Merlsworkshop peanutButter.png\|[[Minecraft:Peanut Butter]]		File:Merlsworkshop peanutButter.png\|[[Minecraft:Peanut Butter]]
	File:Merlsworkshop freemerl.png\|Free Merl		File:Merlsworkshop freemerl.png\|Free Merl