StarCitizen:PleaseFix
More actions
PleaseFix is a platform created by StarCitizen:Turbulent that helps target issues faster.
History
Turbulent had already developed a bug reporting site for StarCitizen:Star Citizen players years earlier, the StarCitizen:Issue Council. The product and its interface hadn't been updated for some time. When it was time for an upgrade, stakeholders decided to scale up, aiming for a platform that could serve multiple game studios, using the insights from all the carefully analyzed existing data.<ref name=":1">PleaseFix Product Design, ederntal.com, archived 13 August 2022</ref>
It was soft-launched in 2021 in partnership with two founding partners, namely Cloud Imperium Games and Ubisoft.<ref>Transforming Frustration into Positive Engagement: “PleaseFix” Aims to Make Gamers an Integral Part of a Game’s Evolution, gamespress.com, 24/02/2022</ref><ref name=":0">PleaseFix</ref><ref name=":1" />
It is used by Star Citizen as the StarCitizen:Issue Council, as well as by Rainbow Six Siege.<ref>Comment nous avons développé le système de conception multimarque de PleaseFix avec une seule conceptrice spécialisée, Turbulent, medium.com, Nov 21, 2023</ref><ref name=":0" /><ref>Cloud Imperium Games – Behind the Scenes of Star Citizen, lebetatesteur.ca, September 5, 2025</ref>
In the first 12 months after its launch, players made more than 50 000 reports of anomalies and 350 000 contributions using the platform.<ref name=":0" />