StarCitizen:Ship Insurance

File:Gladius Damage.jpg

Damaged Gladius for an insurance claim

Insurance policies are taken out by pilots for their ships, and modifications. Basic level One hull insurance will insure a pilot against the loss of the hull and the stock components that it came attached with. A regular fee must be paid to maintain this policy and operates as a reasonable running cost.

Levels of Insurance

File:1.0-insurance-flowchart.jpg

1.0 Ship insurance flow

Ships can be insured by three policy plans<ref name="CC54">2954: The Stars My Destination: Star Citizen 1.0 on YouTube</ref><ref name="LTIN">Notes for Star Citizen 1.0 on Spectrum</ref>:

Level One

chassis and original, purchase-included, components.

Level Two

chassis and custom components.

Level Three

chassis, custom components, and ship decorations.

Upon claiming an insurance, the player will be reimbursed the devalued cost of the ship according to the insurance level. Unless the ship has a warranty, it will be up to the player to repurchase the ship and components covered by the policy<ref name="CC54" /><ref name="LTIN" />.

Warranty

A Warranty allows the player to forfeit the reimbursement process and grant a ship replacement to the player without devaluation. All ships pledged on the store come with a Warranty. In the case of a ship being lost with an expired insurance but with a Warranty, the player will be able to expend an undisclosed sum to reclaim the ship. It will be possible to earn Transferable Warranties for ships acquired ingame<ref name="CC54" /><ref name="LTIN" />.

Making a Claim

File:Ship Retrieval Console.jpg

Ship Retrieval Console, for claims, tracking, and retrieval

At the Ship Retrieval Consoles, near hangars and pads, all owned ships are listed with their status. From there, Citizens have three options:

Retrieve

If the ship is currently Stored, the ship may be retrieved to the nearest available pad/hangar and flown.

Claim

Claiming a Destroyed or Stored ship abandons the current ship (if it exists) and starts the claim timer.

File:Ship Insurance Claim Time.png

Claim Insurance time for Ship Insurance

When a Claim is submitted for a ship, the terminal will display the estimated Delivery time for a new ship, with all stock equipment.

At the users' choice, they may pay an Expedite fee to drastically reduce the claim time until a new ship is provided.

Lifetime Insurance

Lifetime Insurance (LTI) is present for any ships:

• purchased before November 26, 2013 by original and veteran backers,<ref name="ReferenceA"></ref>
• purchased during their concept sales before April 2018,
• purchased with new money ("warbond") during their concept sales,
• purchased during the Anniversary Sale in 2013,<ref></ref>
• that cost $1000 or more,
• that are in a package that costs $1000 or more,
• that are in some other specific packages (such as those available to Concierge backers).

LTI policies are a never expiring level One<ref name="CC54" /><ref name="LTIN" /> insurance policy. LTI does not exist for modifications or cargo.<ref></ref> Insurance claims may be denied in cases of proven fraud.<ref name="ReferenceA" />